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OUR MISSION IS SIMPLE

To ensure the marketing infrastructure your business depends on is accounted for, supported, future-ready, & powered by award-winning service.

360 Care Review


WELCOME – WE'VE GOT YOU COVERED.


Marketing assets can get complicated over time. Websites, domains, hosting, forms, logins, listings, files, and connected tools live across different platforms, providers, and accounts. 

Today, we're clarifying support for your marketing tools, people, & assets.
​

Welcome! I’m Mark Zubert, founder of One Wheel Marketing 


Earning trust can be hard, and account updates like this can feel like a lot. My goal is to make this process as clear as possible. 

This page is to help sort out what kind of support path makes sense from here.

Our goal is to decode technical language & build a stronger marketing foundation together. It's an exciting time to build on that foundation! 

We've designed this process to be handled with clarity, respect, and follow-through. 

Should you continue to move forward with my team, I'd like to personally meet and thank you. Please book a meeting with me at the 360 Care Review link above so I can say hi and hear your vision & your experience.

Rolling forward,

Mark

THE GOAL

To ensure the marketing infrastructure your business depends on is accounted for, supported, & future-ready.


CLARIFYING WHAT'S UNDER CARE & WHAT'S NEXT

You should know what exists, who controls it, what One Wheel supports, and what needs a clear next step.

This review helps bring the pieces into view before anything is added, removed, transferred, or kept under care.

The goal to make your marketing easier to own, support, and build on.

WHAT MIGHT BE CONNECTED TO ONE WHEEL

Marketing infrastructure gets complex fast – let's keep it healthy & connected

WordPress, hosting, backups, uptime monitoring, SSL, paid plugins, forms, admin access.

Domain registration, renewals, DNS, Cloudflare or security settings, redirects, email-related records.

Google Analytics, Search Console, Tag Manager, Google Business Profile, directory listings, review platforms, social media, email marketing tools.

Credentials, brand files, website files, finished deliverables, system notes, vendor details, and historical project materials. This process helps us identify what is connected, what is still under care, and what should happen next.


WHAT TO EXPECT

Your finished deliverables are yours.

You can talk to a real person.

Your assets under care matter to us.

You have choices about what happens next.

WHAT GETS BETTER




Clearer support 
expectations




Cleaner credential
 handling




Better visibility into 
what is managed




Fewer surprises when 
support is needed




Stronger continuity when
vendors change




Better readiness for websites, reporting, automation, & AI


BEHIND THE WORK

Your tickets and projects are handled by qualified specialists who understand the platforms and technology you already have.

And when you are ready for what is next, we can help you level up your marketing momentum with additional Build, Strategy, and Activate support.

Option 1: 
Continue With 360 Command Center

Best if you want maintenance, same-day help desk, continuity, & a professional marketing foundation.

Stay with One Wheel for ongoing care of approved assets under care.

Coverage may include website care, hosting, domains, tools, listings, forms, access, files, integrations, and other maintained marketing infrastructure.

360CC clients are eligible for all add-on services from One Wheel Marketing – book a free 360 Care Review to learn where you can go with One Wheel.

Book My 360 Care Review

Option 2: 
Update Items Under Care

Best if something needs to be added, removed, transferred, or clarified.

Use this path if your portal needs cleanup, missing assets need to be added, certain items should no longer remain under One Wheel care, or something needs to be transferred.

Submitting an Asset Update Request gives One Wheel permission to review and handle the update based on the information provided.

Simple updates may be handled administratively. More involved requests may require billable support time, a paid Formal Handoff Appointment, or a scoped project.

One Wheel may contact you if a request is unclear, blocked, risky, or requires a different support path.

Submit An Asset Update Request

Not Sure Which Path Fits?

You do not have to sort this out alone.

Book a 360 Care Review and we’ll help clarify what is connected, what needs a clear home, and the simplest next step from here.

Book My 360 Care Review

WHEN CARE CONTINUES

When approved items remain under One Wheel care, 360 Command Center Care continues, and invoices continue for the ongoing support being provided.

This is not meant to surprise anyone. It simply means that if One Wheel is still supporting, monitoring, maintaining, hosting, managing access, or keeping approved items under care, that care needs to be connected to a clear monthly support structure.


GET SAME-DAY RESPONSE.

CLEAR SUPPORT FOR APPROVED ASSETS UNDER CARE.

360 Command Center™ is the support structure for approved marketing assets under One Wheel care. It gives you a clear help desk path, faster response, and maintenance where applicable when websites, hosting, domains, forms, tools, listings, access, or files need attention.

For more details, visit onewheelmarketing.com/cc.

Choose Your Next Step

Continue With 360 Command Center™ Care

NO ACTION IS NEEDED

Best if approved items should remain under One Wheel care. No additional request is needed to continue care. If your approved items remain under care and invoices are paid, 360 Command Center Care continues.

 For the Best Experience, Book a 360 Care Review

  •  Ongoing infrastructure care
  •  Same-day help desk
  •  Portal inventory
  •  Managed hosting where applicable
  •  Website maintenance where applicable
  •  Support for approved items under care
  •  For best experience, confirm your marketing infrastructure using the checklist
  •  Additional Projects, Strategy, or Campaigns can be scoped separately 
Monthly care investment varies based on items under care

Update Items Under Care

Use this path if something should be added, something should be removed, or care is moving from another provider. Care and billing continue for approved items until they are fully removed, transferred, or offboarded. This protects the assets your business depends on and keeps responsibility clear while changes are being handled.

  •  Submit updates or removal requests through the Asset Update Form.
  •  Simple updates may be handled administratively. More involved requests may require billable support time, a paid Formal Handoff Appointment, or a scoped project.
  •  Removed items are no longer monitored or supported
Not sure what this requires? Submit the request with what you know. We’ll reach out only if more information or a different support path is needed.

HOW THIS ROLLS OUT

1

Review Your Portal

 Start with your Items under Care so you can see what is currently connected to your account.

2

Add What’s 
Missing

Use the checklist to add websites, domains, forms, tools, listings, accounts, files, or other assets that are part of your marketing infrastructure.

3

Remove Items from Care

Use the Asset Update Form if you have discontinued an asset or it should be otherwise removed from care.,

WHAT WE’RE WORKING TO PREVENT

Small marketing issues get expensive when access, ownership, or responsibility is unclear.

Create a dedicated vault

Create a new 1Password vault called:
Shared with One Wheel Marketing

Only place marketing-related credentials in this vault. Do not include personal, payroll, banking, HR, legal, or unrelated company credentials.

This vault should only contain platforms One Wheel needs in order to support your website, marketing, analytics, advertising, social media, forms, email marketing, CRM, reporting, and related systems.

 Expired domains, missed renewals, broken SSL, hosting confusion, outdated plugins, missing backups, and unclear website access.

 Broken forms, missed leads, outdated listings, disconnected notifications, tracking gaps, and review or directory accounts no one is watching.

 Lost credentials, unknown admin accounts, vendor lockouts, unclear ownership, old tools still billing, and files that are hard to find when they are needed.


WHAT A CLEAR FOUNDATION MAKES POSSIBLE

When assets, access, and support paths are clear, future work moves faster.

Create a dedicated vault

Create a new 1Password vault called:
Shared with One Wheel Marketing

Only place marketing-related credentials in this vault. Do not include personal, payroll, banking, HR, legal, or unrelated company credentials.

This vault should only contain platforms One Wheel needs in order to support your website, marketing, analytics, advertising, social media, forms, email marketing, CRM, reporting, and related systems.

With 360 Command Center as the foundation, your marketing becomes easier to support, improve, and build on over time.

Once the basics are visible and under care, you can add more power when you are ready.

★ Better reporting and dashboards
★ Stronger campaign tracking
★ CRM and workflow improvements
★ Reputation and review growth
★ Landing page improvements
★ Team training and enablement
★ Vendor collaboration
★ Private AI tools and automations

★ Agentic-ready marketing systems

FREQUENTLY ASKED QUESTIONS

360 Command Center is the monthly care and support structure for approved marketing assets under One Wheel care.

It gives your business a clear help desk path, portal visibility, and support for items like websites, hosting, domains, forms, tools, listings, access, files, and other maintained marketing infrastructure where applicable.

It does not automatically include larger projects, migrations, rebuilds, strategy, campaigns, automations, or integrations. Those can be scoped separately when needed.
Items Under Care are the marketing assets One Wheel has listed as connected to your account or support path.

They may include websites, hosting, domains, forms, tools, listings, access, files, credentials, integrations, or other approved marketing infrastructure.

Your portal is the best place to review what is currently listed.
Not necessarily.

This page does not mean something is broken. It means we are working to clarify what is connected, what is under care, and what support path should be in place before something becomes urgent.
Installed marketing means your marketing is not just a collection of one-time projects.

It means the important pieces are owned, organized, documented, supported, and easier to build on over time.
No.

You can continue care, update what is listed, request removal for items you control, or book a review if you are unsure.

Care and billing continue for approved items until One Wheel is no longer responsible for them.

Start with the Asset Update Form..

If you control the item, have the access you need, and no longer want One Wheel to support it, you can request removal from care.

Care and billing continue until the item is fully removed from One Wheel responsibility.
A Formal Handoff Appointment is a paid working session for deeper transfer, migration, documentation, access coordination, DNS, hosting, vendor coordination, or file review.

It is used when a request needs more than a standard administrative update or requires dedicated support time to complete safely.
Start with the checklist so we can understand the site, hosting, domain, DNS, plugins, forms, files, and access involved.

Some moves are simple. Others require migration planning, hosting setup, DNS coordination, file review, or vendor coordination.

If deeper work is needed, we may recommend a scoped project or paid Formal Handoff Appointment.
Yes. Start with the checklist so we can understand what exists, who currently controls it, and what needs to move into care. If the transfer requires DNS, hosting, vendor coordination, migration planning, documentation, or file review, we may recommend a scoped project or paid Formal Handoff Appointment.
You are receiving a care invoice because approved items remain under One Wheel care.

If One Wheel is still supporting, hosting, maintaining, monitoring, managing access, or staying responsible for approved marketing assets, that care needs to be connected to a clear monthly support structure.

If something should no longer be under care, use the Asset Update Form to request removal.

Please reach out before ignoring the invoice by booking your 360 Care Review

We can help review what is under care, what may be removed, and whether a different support path makes sense.

Care and billing continue for approved items until One Wheel is no longer responsible for them, so the best next step is to talk through the options clearly.
Start with your Items Under Care in the portal.

That list shows what is currently connected to your account or support path. If something looks missing, outdated, unclear, or no longer needed, use the checklist or Asset Update Form so we can review it.
Having access does not always tell us what should be under care.

The checklist helps confirm what exists, what you want supported, who owns it, what access is current, and whether anything should be added, removed, transferred, or clarified.

It gives us a cleaner starting point before support, updates, or handoff work continues.
You may still have marketing assets under care.

Items can include domains, listings, forms, files, credentials, analytics, advertising accounts, CRM tools, email marketing, review platforms, or other connected systems.

Start with your portal and use the checklist or Asset Update Form if anything needs to be added, removed, transferred, or clarified.