Submit a Ticket
When something breaks in your marketing, expert help should begin the same day — not after a week of finding someone, explaining your setup, and sharing passwords.
Need something fixed or updated on your website, ads, analytics, social accounts, CRM, or other marketing platform?
- Website edits, updates, or bug fixes
- Analytics tracking issues
- Social platform troubleshooting
- CRM or ERP configuration changes
- Ad platform adjustments
- Form fixes or updates
- DNS or hosting issues
- Plugin or integration troubleshooting
- User permission changes
- Listing or directory corrections
Need a new capability or have a new goal?
Each ticket covers a single issue, typically resolved in 15-30 minutes. Your plan includes tickets each month. Beyond that, additional work is billed at $250/hr in 15-minute increments ($62.50 each). We'll notify you before you hit your overage cap.
Submitting multiple issues in one ticket? We'll split them into separate tickets so each one gets routed to the right specialist.
Time estimates are available in planning meetings, which are recommended.
Want to discuss your request first?
New clients start with a 4-hour minimum ($1,000) to cover secure access setup, documentation, and secure onboarding to 360 Command Center (CC)standards.
Onboarded platforms, assets, and other items are kept on file for $25/unit/month, making you eligible for full CC benefits (see above) including same day responses.
Want to discuss your request first?
- One issue per ticket. This is the single most important rule. If you have three things, submit three tickets. It keeps everything moving.
- Write a clear title. Not "something's broken." Instead: "Contact form on /about page returns error when submitted."
- Describe it like we've never seen your site. Include: what's happening, where it's happening (paste the URL), and what you expected instead. Too much detail is always better than too little.
- Attach a screenshot. Required for anything visual. Helpful for everything else. Mac: CMD+SHIFT+4. Windows: WIN+SHIFT+S.
- Tell us the urgency. No rush / Next week / Blocking something important.
- What counts as a ticket: A single issue or request. Site down, form broken, text change, SSL issue, review response needed, credential rotation.
- What's not a ticket: If it's bigger than a single issue, it's probably a project. We'll let you know and schedule a quick planning conversation. Planning saves time: grab a planning time here: grab a planning time here.