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Submit a Ticket

When something breaks in your marketing, expert help should respond the same day — not after a week of finding someone, explaining your setup, and sharing passwords.

KEEP YOUR WORKFLOWS WORKING

Your business depends on campaigns & workflows. The Marketing Help Desk exists for when you need something fixed or updated that's slowing your roll.

Submit a ticket below and our team will respond the same business day (tickets submitted by 12pm CST).

START WITH WHAT YOU KNOW

Start with what you know. If you are not sure, say “not sure.” We’ll use this to route your request to the right support path.

What changed, broke, needs updating, or did not work the way you expected?

Choose the closest impact so we know how to triage this.

Example: website, form, platform, Google Business Profile, ads, analytics, landing page.

Mention any active campaign, workflow, email, ad, form, CRM, automation, project, or follow-up path this may affect.

Best practice is to map each campaign or workflow before changes begin. If the related tools, access, or workflow are not already mapped, this may route to a project or Strategy call first.

Do not paste passwords here. If access is needed, use onboarding checklist for all related pieces of the campaign or workflow. 

Sum up this ticket into a few words

The ticket keeps the work well documented. A quick call can help clarify details when needed.

Screenshots, errors, exports, or reference files are helpful. Do not upload passwords.

I confirm that I am authorized to submit this request for my organization. I have read and agree to One Wheel Marketing’s Terms of Service and Help Desk Terms. I understand this request may use an included support ticket, be billable, be declined, or be routed to another approved path if it falls outside included support, approved scope, active coverage, or One Wheel’s available capabilities. I also understand that I am responsible for preserving important screenshots, exports, settings, backups, recovery details, or current-state information before changes are made.

We are here to help. The Help Desk creates a clear place for your request, so we can understand the issue and route the next step correctly.

Each Help Desk ticket covers one issue. If an applicable plan includes support tickets, a submitted request may use one of those included tickets.

Support beyond included tickets, approved scope, or active coverage may be billed in 15-minute increments according to the approved Help Desk rate, or routed to approved overage, BuildCredits™, paid planning, a quote, or a specialist/vendor path.

Help Desk support is for approved support requests tied to maintained items, Assets Under Care, active support scope, or approved support coverage. Requests that become new work, migration, documentation, automation, training, expanded vendor coordination, rebuild work, or meaningful changes may need a separate route before work continues.

Some requests involve third-party tools, account settings, publishing, access, integrations, websites, plugins, domains, forms, or systems One Wheel does not fully control. When needed, One Wheel may document the issue, confirm authorization, contact the provider’s support team, or ask the client to open the request from a client-owned account.

Clients are responsible for preserving important screenshots, exports, settings, records, backups, recovery details, and current-state information related to the issue before changes are made.

Submitting a request does not guarantee that One Wheel can perform the requested work or that every issue can be resolved, restored, reversed, or completed. Some requests may be outside approved scope, outside One Wheel’s available capabilities, restricted by platform rules, blocked by access limitations, controlled by a third-party provider, or better handled by another specialist. Third-party platforms, vendor response times, access limitations, platform policies, client-controlled settings, and available backups may affect what is possible.

Submit Ticket
  • Workflow &
  • Website edits, updates, or bug fixes
  • Analytics tracking issues
  • Social platform troubleshooting
  • CRM or ERP configuration changes
  • Ad platform adjustments
  • Form fixes or updates
  • DNS or hosting issues
  • Plugin or integration troubleshooting
  • User permission changes
  • Listing or directory corrections

Need a new capability or have a new goal?

Get a Plan

Each ticket covers a single issue, typically resolved in 15-30 minutes. Your plan may include tickets each month. Beyond that, additional work is billed in 15-minute increments ($75 each). 

Submitting multiple issues in one ticket? We'll split them into separate tickets so each one gets routed to the right specialist.

Need something bigger? Get estimates from clear scopes created in planning meetings.

Want to discuss your request?

Add a Support Call

Welcome! We may need to confirm your current support setup before hands-on work begins.

Monthly 360 Command Center support starts at $500/month and includes up to 2 covered support tickets per month for maintained items. 

If your site or platform needs deeper setup, documentation, troubleshooting, or onboarding, start by booking an intro call.

Once your supported items are confirmed and active, you may be eligible for full 360 Command Center benefits.

Add a video call about your ticket

1. Fill out this form
2. Book a call to discuss your ticket

  1. One issue per ticket. This is the single most important rule. If you have three things, submit three tickets. It keeps everything moving.
  2. Write a clear title. Not "something's broken." Instead: "Contact form on /about page returns error when submitted."
  3. Describe it like we've never seen your site. Include: what's happening, where it's happening (paste the URL), and what you expected instead. Too much detail is always better than too little.
  4. Attach a screenshot. Required for anything visual. Helpful for everything else. Mac: CMD+SHIFT+4. Windows: WIN+SHIFT+S.
  5. Tell us the urgency. No rush / Next week / Blocking something important.
  6. What counts as a ticket: A single issue or request. Site down, form broken, text change, SSL issue, review response needed, credential rotation.
  7. What's not a ticket: If it's bigger than a single issue, it's probably a project. We'll let you know and schedule a quick planning conversation. Planning saves time: grab a planning time here: grab a planning time here.